HelpCenter
My Order Has Not Arrived
- Track Your Order

- If you did not find your package via the link above, please try to track your package on the official site of the carrier, e.g.
https://www.fedex.com
http://www.dhl.com/en.html
https://www.ups.com/us/en/global.page

- Orders with multiple items may be shipped from different warehouses and arrive in different boxes on different dates. Each box will have a separate tracking progress bar in Track Your Order.

- Please contact our customer service for further help.
        
How Do I Return A Damaged or Defective Item?
Please take photos for the damages and contact our customer service center (sales@wegymtraining.com), we will offer you corresponding return address depending on your location.
        
Order is Missing Items or Part
If items or parts are missing and not being shipped in multiple shipments, you may request a replacement or refund through sales@wegymtraining.com.
        
Receive Incorrect Item
If the item you received is not the item shown on your order in Your Account, you can return it for a refund or replacement. Please take photos for the package which can show the details of the shipping label and SKU clearly and mail to sales@wegymtraining.com.
        
No Longer Want the Item Ordered
- Item not shipped. Please contact customer support to cancel your order before it is shipped out. Your order will be sent our within 24 working hours normally. (Weekend and holidays are not included)

- Item shipped. Please make sure your item is still within the Return Policy and contact sales@wegymtraining.com.

- Item on the way. Please sign for the package and keep the package unpacked and in original status, then mail us at sales@wegymtraining.com.
        
Change Order Information
The order can only be changed before delivery (24 hours handling time normally), in this case you could contact our customer service center to change it. Once your order status has changed to “Fulfilled”, your order might be already sent out, then please don’t refuse the delivery, just receive it and contact us at sales@wegymtraining.com. If you intend to return to package and do not need it any more, you’d better don’t unpack it and contact us directly.
        
Where We Ship and Delivery Times
We ship products to United State. If you address belongs to remote area of USA, then you might need to pay surcharge for your package (depends on the carrier). The item will be sent depends on the item location, we have warehouses in USA, the system will choose the nearest one for you. Domestic delivery lasts about 7-10 Business days, and international delivery lasts 7-15 Business days in general.